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Customer
Customer name
*
Email
*
Phone number
*
House address
App
App login
App password
Installer
Installer name
Date of installation
Wi‑Fi (optional)
Wifi ssid
Wifi password
Did you recently change your Wi‑Fi setup?
Yes
No
Inverter
Inverter serial number
Inverter brand
Select a brand
FoxEss
SAJ
Solis
Sungrow
Anker Solix
Goodwe
Sigenergy
Neovolt
AlphaEss
Tesla
Solax
Deye
Other
Issue
Issue type
*
Battery issue
Inverter issue
Electricity issue
Issue description
*
Have you recently added any new electrical appliance?
Yes
No
Is the MCB of the new inverter tripping or old inverter tripping?
Yes
No
Is your solar tracking app showing any alarm?
Yes
No
Energy retailer
Select a retailer
AGL
Origin
EnergyAustralia
Alinta Energy
Red Energy
Lumo Energy
Amber Electric
Energy Locals
Diamond Energy
GloBird Energy
Powershop
RAA Energy
OVO Energy
Dodo & Gas
Other
State
Select a state
South Australia
NSW
WA
Brisbane
VIC
Queensland
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